Experience

Previous Experience

AkaCode Technologies (formerly Da Conti Europe Ltd)
+java +javascript +database applications
March 2008-present

I was fortunate to spend almost two years with a small software development company. I have been one of two developers for the company, researching and prototyping technologies for a new project. Technical difficulties and financial pressures eventually forced the project to be abandoned - but I learned a wealth of knowledge about different areas of software development, and gained a better understanding of my own skills and weaknesses.

AIG Life
+admin +processing +teamwork
October 2007-February 2008

My duties with AIG were been varied, focusing on administration duties. Letter writing, filing, data entry and processing were my core duties. I worked in a small office in a temporary capacity, helping out with a backlog of work. The office was quite disorganised, thus AIG frequently asked questions of my problem solving skills. I regularly had to think on my feet and use my own initiative in an environment where textbook processing rarely applied, and broker/customer correspondence constantly introduced new difficulties, demands and queries.

Lloyds TSB Bank PLC
+customer service +call centre
June - August 2007

For several months I have been a customer service advisor at Lloyds TSB. In this role I have dealt with customers over the telephone, discussing customers finances with discretion and humility, and explaining larger bank strategies. Specifically, I worked on a temporary helpline to help set up a new credit card. A high pressure call centre which often dealt with sensitive issues, Lloyds frequently called on my initiative and investigative skills to help deal with difficult or obscure problems. It also frequently required me to take responsibility for ongoing issues and customer concerns.

Futuremedia
+technical support +call centre
March - August 2006

I spent a valuable amount of time in a technical support call centre, providing assistance and support primarily to novice home users. This was a great opportunity for me to develop my own computer skills, and work in a challenging, problem-solving environment. The nature of computers means that most problems have an unknown element: requiring quick-thinking, improvisation, and rapid research skills to complete calls successfully.

Vacation Work
+warehouse

Throughout school holidays and university breaks, I have regularly worked in several warehouses and restaurants. I am not, and have never been, adverse to hard work, and I have always worked hard to earn my wage. Holiday work like this has been valuable character building exercise for me.